“Hi, Thank you for calling Dr. Roof. My name is Nancy. How can I make you smile today?”
That’s seriously how they answer the phone every time. Isn’t that more of a greeting for a dentist’s office or a spa or Disney World?
I’m thinking, I don’t think there is anything you could do or say that would make me smile. I mean, I’m not mad. It’s just that I have to pay $185 for you to come out and fix one measly shingle on my roof. I’m sure glad you’re gonna do it because I don’t want it to rain inside my house. But it would be weird if I smiled about it.
So I made my appointment for Rick the roofer to come out. But later I decided that time wouldn’t work.
I called back. “Hi, Thank you for calling Dr. Roof. My name is Nancy. How can I make you smile today?”
“I need to reschedule my appointment,” I told her and then went on to tell her that if Rick comes as late as 1:30 and then has to do work on the roof, that could interfere with my kid’s nap. She then suggested that he come between 11:30 and 12:30. I said, “Okay, but does he have anything even earlier?”
“You know what, I’m going to make it work,” she said.
I said, “No, no. 11:30-12:30 is fine!”
“I want to do anything I can to make you smile today!”
Woah. She meant what she said. And I was smiling.
“What about 9-10, is that good? DOES THAT MAKE YOU SMILE?”
Forget smiling. I was laughing now.
“Yes,” I answered between laughs.
“DOES IT? DOES THAT MAKE YOU SMILE?”
Now I’m hysterically laughing.
“Yes! Yes!” I said. “That makes me smile!!”
“Good. Because all I want to do is make you smile!”
Gotta hand it to Dr. Roof. They are serous about smiles. This lady should work at Disney World.
3 comments:
And what about Rick the Roofer...did he make you smile by arriving on time and getting the job done?
He'll be here Thursday so I'll let you know!
That's really a loaded question, I wonder if people just start in about all the their problems?
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